Rental Parking Reshuffling Exercise

The Tiara Management Council tries, to the best of its ability, to be fair and transparent in the handling of issues and grievances in Tiara Damansara. Monthly meetings of the TMC are held to address existing issues. It is understandable and to be expected that some residents may not be happy with some of the decisions made. It is impossible to please every single resident in a community of about a thousand. Below is an instance where we explain our actions to show transparency, in correspondence (which has been shortened due to space constraints) between a resident, Susan, and Head of Car Park, Willy Boo.

S: With reference to your letter dated September 7th 2006 pertaining to the reassignment of car rental parking lots, I was made to understand that I have to give up my current rented parking lot (Y20) and be assigned another lot at Y26A. Much as I support Management’s implementation of this exercise, I was disappointed to discover that there seems to be an unfair approach in the reassignment exercise.

W : The accusation of favouritism and partiality is often the swiftest criticism made when an unfavourable decision has been made, resulting in the aggrieved party writing from the “victim” point of view.

S : To illustrate what I mean, below is the comparison made on the reassignment of the rented parking lots between me in Block Q16 and other residents in Block Q18 and P2.
Block Old Lot New Lot
Q16 Y20 Y26A
Q18 Y19A Y23A
Q18 Y21A Y20A
P2 Y21 Y22

Since my parking lot (Y20) has been moved to Y26A, (12 parking lots away from the original lot), it is fair to assume that residents with rented parking lots in Y19A, Y21A and Y21 should also be moved sequentially with the same number of lots away from their original lots (ie. to new lots in Y26, Y25A and Y25 respectively). However, I was reassigned a rented lot 12 lots away whilst the residents of Y19A, Y12A and Y21 were reassigned new lots not far from their original lots. I am very baffled by this system of re-allocation.

W: Don’t be. There are many things in life more baffling. I can appreciate that perhaps it was the lack of proper or adequate assessment of specifics that the resident wrote her say. I would like to dispel this erroneous viewpoint by displaying the fundamental guides- the nuts and bolts, so to speak- that were used in the reassignment

S: I live in Block Q16 and now I have to walk all the way to Block Q10 to get to my new lot, while the other residents in Block Q18 and P2B were assigned to lots not far from their units. Is this a fair and equitable approach to the reassignment?
I am sure you can see my point of view and why I would appreciate an explanation from the Tiara Management Council as to how this "random" system of re-allocation was decided. I have always respected the decisions made by Management as they have always been fair and reasonable. However, I cannot maintain my usual regard for Management in this respect because there is no justification or logic in the way these parking lots have been reassigned.
I do hope that this is not because certain residents are favoured more than others, hence the preferential treatment.

W: You highlighted that you now have to walk about 2¾ blocks to almost Q10 to your new lot. Allow me to clarify that both Q18 and P2 need to walk about 2 and 2 ½ blocks respectively to their new parking lots as well. So you see, the residents you highlighted need to walk also in the range of 2-3 blocks to their reassigned lots, approximately the same distance you have to walk.

This demonstrates there is no preferential treatment. It further justifies the methodology that was used in the reassignment, would you not agree? In conclusion, the point to note is not how far the new parking lot is located from your old one but rather how far it is located from the tenant's residing block.

I would also like to mention that 5 residents who were affected in the re-allocation exercise now have to walk 5-6 blocks to their reassigned lots. Even though the norm is a distance of 2-3 blocks, they kindly obliged without drama, much to Management’s gratitude and appreciation. Before any suspicious mind goes wandering, I would like to explain that the cause of this is largely due to the peculiar layout of Tiara Damansara and the location of their residing blocks. Hence, it may be appropriate to conclude that they are "victims of circumstances".

S: Being a resident and also unit owner of Tiara Damansara, it would not seem unreasonable that I be given an explanation why the above reassignment has been done in such a manner and urge Management to come up with a more equitable approach to the reassignment exercise.

W: To further assure you of our transparency in this reassignment exercise you are welcome to meet with Management and query the method employed.


POST SCRIPT: By now Susan has been reassigned a lot just 1¾ blocks away. This is largely due to the effort taken by Management in going that extra mile for Tiarans when an opportunity arises and circumstances permit.